Returns & Exchanges

At Aula Gaming, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy for all keyboards and accessories in their original condition. If your equipment doesn't meet your performance standards, our streamlined process ensures a quick resolution or refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to submit a return request with your order number and the reason for the return.

• 2.
  Package Your Gear

  Securely pack the keyboard in its original retail packaging, including all keycaps, cables, and manuals to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.