Frequently Asked Questions

Everything you need to know about your Aula gaming gear.

What is the estimated delivery time for my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.

Are Aula gaming keyboards compatible with consoles?

Yes, most Aula mechanical keyboards are compatible with PS4, PS5, Xbox Series X/S, and Nintendo Switch via a standard USB connection, though specific software features may be limited to PC.

What is your return policy for defective items?

We offer a 30-day money-back guarantee. If your keyboard arrives with a manufacturing defect, we will provide a prepaid return label and issue a full refund or replacement.

Do the keyboards come with a manufacturer warranty?

All Aula products purchased through our official store include a 12-month limited warranty covering hardware malfunctions and technical defects under normal use.

How can I customize the RGB lighting on my keyboard?

You can customize lighting effects using built-in shortcut keys (usually Fn + specific keys) or by downloading the official Aula driver software from our support page for advanced mapping.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.